• LEADERSHIP & MANAGEMENT

    Leadership is an art unique to each individual in response to changing internal and external circumstances. Effective leadership nurtures and inspires individuals and teams to achieve extraordinary levels of performance as well as ensuring happy, healthy employees who love their job and are loyal to your company.

  • WELLBEING IN THE WORKPLACE

    Employees who are well and full of vitality give of their best through top performance. They achieve greater productivity, while experiencing limited sickness and absenteeism resulting in less days off sick, less staff turnover and greater productivity. Combined results in greater profitability.

     

  • Communication Skills

    The ability to listen, to respond confidently with emotional intelligence and to speak with sensitivity and assertion are critical to building strong, constructive and loyal relationships. Effective communication is the foundation to inspirational leadership, dynamic and successful teams and positive customer experiences.

     

  • Customer Excellence

    Loyal customers are essential to the longevity of any business. Customer excellence and building customer relationships is dependent on empowered employees who are confident, skilled and enthusiastic with a desire to embrace and positively enhance every customer interaction to build loyalty.

To discuss your learning and development needs

All Green Key Masterclass Bundles include three digital soft-skills courses combined with interactive 2-hour masterclasses with one of our Green Key performance specialists.

  • Targeted

    Interactive content that is focused to developing core competencies

  • Immersive

    Fully immersive learning experience with downloadable materials

  • facilitated learning

    Facilitator-led masterclasses to cement learning & bridge the gap between learning and application at work

Best Corporate Masterclass e-Platform 2024

Excited to be recognized in the category of Best Corporate Masterclasses for 2024 for our award-winning eLearning courses


Masterclasses that improve performance and drive results

Within 11-12 weeks after approximately 9 hours of learning your personnel will be confident in themselves, have a skilled and professional manner that builds sustainability and loyalty to achieve the competitive edge that any business needs.

Participants will earn CPD points and be rewarded with a certificate on successful completion of each course.

Want to know more?

Choose a masterclass for your team

MAKE YOUR OWN BUNDLE?

Make up your own bundle by choosing any three courses that support development of your team and your business. 

2-hour masterclasses will automatically be added as a part of your masterclass bundle to cement skills and learning. All participants will receive certificates at the end of each course.

IMPROVING TEAM EFFECTIVENESS

The client is an SME company with up to £5 million turnover with eight team members including the founder and CEO. The company’s business is digital marketing and outsourced sales for lead generation for B2B and B2C companies. Originally Green Key was contacted prior to the pandemic to help address teamwork through training, the project was postponed until the end of the pandemic and at that point thirty percent of the team had changed, as had some of the goals for the training.

Working in a Virtual Support Centre

Recently I conducted several remote courses on Customer Excellence and Working in a Cross Cultural Environment with approximately 8-12 participants in each group. This case is about my own challenges working remotely through a digital platform, as well as providing feedback of the experience from some of the participants that I hope is useful to anyone who is embarking on the same challenge and is looking for some guidance.

I'm Severing Relationships With You!

This case revolves around the process for making a remote team member redundant. In this case, Green Key was not part of the process, just the observer, however the way that this person was made redundant, made me sit up and listen and to feel with empathy at the reaction to the loss of their job and the domino effect that can have on one’s life, certainly initially. Perhaps with time that changes and the realisation that the loss of a particular job has done this person, and anyone else in this position, a favour by opening up personal thinking and questioning around:

COULD YOUR LEADERSHIP APPROACH BE CAUSING MENTAL ILL-HEALTH?

This case study encompasses both my professional roles as a healthcare practitioner and corporate wellbeing training provider. The aim of the case study is to encourage you to decide, for yourself, what could have been done differently. The client in question, is a lady late 50’s who was employed by a high school as the assistant director of the school, a job she has been doing for some years already while also continuing to teach the pupils an academic subject. An active person who was working long hours every day, five days a week in school and some part of her personal time to catch up, mark papers and do other administrative tasks, she seldom did less than a 10-hour day. Her husband also works, and her children are also of working age.

FAQ

  • What is bespoke or customised training?

    Customised training, also known as bespoke training means that Green Key professionals develop courses that are for use only by you, the client. Course content will meet the agreed goals for the development of chosen group/s, and will support organisation goals, mission, vision and values by improving performance.

  • Who is customised, facilitator-led training intended for?

    The group/s for the training will be nominated by you, the client to meet your organisation needs and will likely be formed from employees who are working in the relevant specific departments or positions within the organisation. For example, management training for young department managers or more senior managers who have several years of experience.

  • Are your courses bespoke/customised to my organisation and organisational needs?

    Yes, exactly. After initial discussion and exploration about the main issues that you wish to address through the training, a course outline will be generated and discussed with you before embarking on full course development.

  • What is included in customising a course for our organisation?

    1. Initial meeting and agreement on the course outline to meet the agreed goals 2. Discussion and agreement on how training effectiveness will be measured 3. Questionnaires emailed to all participants to help in assessing individual needs 4. Generating anonymous examples of situations that can be used in the training as role play, cases etc 5. Course development including exercises, role play and case studies to meet the agreed goals 6. Discussion on final course content 7. Updates and changes made 8. Delivery 9. De-brief and review.

  • What role does my organisation play in ensuring that the investment in training of our employees is effective?

    For any learning and development to be effective, it is important that all participants are prepared for this learning – What are they going to learn? For what reason? For how long, when and where? A critical point is an explanation of why they are being selected to attend this training – all these points are the responsibility of the organisation representative, usually the line manager. After training has been conducted, we recommend that the organisation representative follow up with each participant to understand, what he/she has learned and how they are going to apply their learning and new skills? Are there any gaps in the learning process? During the conversation to understand how the employee might be best supported going forward. If the course is conducted over a number of months, follow up in between modules to check with employees is valuable in understanding how learning is progressing and how the employee is getting on in terms of implementing the skills being learned.

  • What is included in the cost of customising training?

    • Pre course preparation – specific steps agreed according to learning goals • Preparation and development of course materials to implement training activity • Development of exercises, role play and case studies • Certificate for each participant • Post course evaluation and reporting • Post course review and follow up meeting

  • What tangible benefits would my organisation expect to see as a result of your customised training as opposed to digital online learning?

    Customised courses are customised to your exact needs. The content focuses on exactly your pain points and addresses those specifically through facilitated learning either in person or through the use of a digital platform. Very useful for your employees as interactive and competency-based learning, but without customisation. If combined together, online and customised learning you are getting the best of both worlds and employee skills development will greatly benefit.

  • What is more cost effective if choosing from tailored, facilitator-led training, masterclasses or online digital courses?

    The answer to this question lies in the goals you want to achieve. Our professionals can help guide you in making the right choice. However, keep in mind that any tailor made course will be designed to specifically address your organisation needs and goals, whereas online learning is generic. Masterclasses, address the best of both worlds using digital online content supported by masterclasses to bring in the specifics that are important to the achievement of training goals while also bridging the gap between learning and doing in the workplace.

  • What is the typical return on investment for staff training of the type you are offering?

    ROI is not as straight forward to measure as we would want, because the effectiveness of any training is not only dependent on the quality of the course and facilitator, but also that effective pre and post course support is in place to prepare each participant to feel excited about attending a course and the possibility to learn, as well as to feel encouraged and supported to apply skills learned when back in the workplace. Clarity of the goals you want to achieve is also important as this provides measurement for effectiveness. For example: • Decrease in sickness and absenteeism from 20% - 10% • Increase in sales by 10% • Decrease in customer call processing time – increase in the number of calls processed by x% • Increase in customer satisfaction rating from “3” to an average of “4”. Each one of the examples above can be measured using different sources of information, for example – decrease in sickness and absenteeism – when these figures are measured within the organisation, it is easy to measure a changing trend over time. Call processing time – this is likely to be measured by the call centre as part of the overall call centre system and therefore a change in time for call processing is easy to measure. Customer satisfaction, again in most organisations is measured as well as analysed in order to use the data to improve aspects of the business in accordance with customer feedback. Therefore, after any training we would expect the matrix to change positively over time.