✔ Training supports achievement of company and department goals.
✔ Course content and materials built to enrich learning of each specific group.
✔ Interactive, innovative and result-oriented.
The client is an SME company with up to £5 million turnover with eight team members including the founder and CEO. The company’s business is digital marketing and outsourced sales for lead generation for B2B and B2C companies. Originally Green Key was contacted prior to the pandemic to help address teamwork through training, the project was postponed until the end of the pandemic and at that point thirty percent of the team had changed, as had some of the goals for the training.
Recently I conducted several remote courses on Customer Excellence and Working in a Cross Cultural Environment with approximately 8-12 participants in each group. This case is about my own challenges working remotely through a digital platform, as well as providing feedback of the experience from some of the participants that I hope is useful to anyone who is embarking on the same challenge and is looking for some guidance.
This case revolves around the process for making a remote team member redundant. In this case, Green Key was not part of the process, just the observer, however the way that this person was made redundant, made me sit up and listen and to feel with empathy at the reaction to the loss of their job and the domino effect that can have on one’s life, certainly initially. Perhaps with time that changes and the realisation that the loss of a particular job has done this person, and anyone else in this position, a favour by opening up personal thinking and questioning around: