Customer focused communication masterclass
Targeted at customer facing employees to teach essential communication skills including effective listening, speaking confidently and working with difficult customers.
Learning objectives
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To communicate effectively with customers in a positive, assertive manner to build customer loyalty.
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To be proactive in communicating with customers.
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To be confident and assertive when communicating with customers in all situations.
Bundle includes
Here are all the courses that are included in your bundle.
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£10.00Speaking to be Understood
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
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£10.00Are You Listening
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
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£10.00Embracing Difficult Conversations
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
Learning structure
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Weeks 1 - 2 Course - Speaking to be Understood
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Week 3 Interactive facilitator-led masterclass 2 hours
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Weeks 5-6 Course - Are you Listening?
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Week 7 Interactive facilitator led masterclass 2 hours
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Weeks 8-9 Course - Embracing Difficult Conversations
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Week 10 Interactive facilitator-led masterclass 2 hours
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Week 11 Revision all courses (participants)
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End week 11 access to course content closed