To communicate effectively with customers in a positive, assertive manner to build customer loyalty.
To be proactive in communicating with customers.
To be confident and assertive when communicating with customers in all situations.
Here are all the courses that are included in your bundle.
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
Weeks 1 - 2 Course - Speaking to be Understood
Week 3 Interactive facilitator-led masterclass 2 hours
Weeks 5-6 Course - Are you Listening?
Week 7 Interactive facilitator led masterclass 2 hours
Weeks 8-9 Course - Embracing Difficult Conversations
Week 10 Interactive facilitator-led masterclass 2 hours
Week 11 Revision all courses (participants)
End week 11 access to course content closed