Saying 'No" Assertively

In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.

Building Resilience

In this course you will learn about the importance of being resilient. Resilience is the ability to take life’s lessons and knockdowns and get right back up again to continue on.

Me and my Values: Who am I?

You will recognise how values influence and drive your behaviour in response to what you perceive, hear and understand in each situation.

The Art of Self-Empowerment

When self-empowered you are able to take responsibility for your personal growth and development, increase knowledge and skills through experience, bringing value to yourself, your work role, your work, as well as all other aspects of your life.

Speaking to be Understood

As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.

Embracing Difficult Conversations

Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon