Build on strengths to up-skill agents, build confidence and delight customers
Continuous skill development that benefits employees, customers and your business.
Empathetic, confident and skilled agents that increases customer satisfaction and loyalty.
Skilled handling of diverse customer interactions in a risk-free environment.
Build skills and resilience to work under pressure.
Courses included in your bundle:
In this course you will learn about the importance of being resilient to manage stressful times in your life. Lifestyle and attitudinal changes you can make to take life's curveballs in your stride, feeling more in control.
Taking positive steps to minimise negative effects of stress will alleviate any impact on wellbeing, ensuring your energy, health, productivity and performance remains unaffected, so that you achieve a stable and healthy work-life balance.
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
In this course you will gain useful tips, tricks & practices to use every day that will maximise your mental & physical energy. You can apply these to all aspects of your life, whether work or in your personal life to operate at peak perfo...
