Powerful Communication Skills for Call Center Success
Bridge the gap between training and live calls. Empower your agents with ongoing simulations and data-driven insights
Invest in Continuous learning and practice to achieve call centre excellence
Build on strengths to up-skill agents, build confidence and delight customers
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Continuous skill development that benefits employees, customers and your business.
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Empathetic, confident and skilled agents that results in increased customer satisfaction and loyalty.
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Skilled handling of diverse customer interactions in a risk-free environment.
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Build skills and resilience to work under pressure.
Call centre bundle
Courses included in your bundle:
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£10.00Speaking to be Understood
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
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£10.00Are You Listening
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
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£10.00Embracing Difficult Conversations
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
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£10.00Emotional Intelligence 1. - Developing Self Awareness
In this course you will learn about how well you know yourself and the impact, whether positive or negative you have on those around you, including those you lead.
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£10.00Emotional Intelligence 2.- Developing Self Regulation
In this course you will learn about the importance of self-regulation. In other words, how well you are able to regulate your emotions in response to difficult people and situations when you feel annoyed, angry, frustrated or disappointed.
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£10.00Emotional Intelligence 3.- Developing Empathy
In this course, you will be investigating and learning about empathy, the third of the five emotional intelligence competencies. It is empathy that is the underlying ability to hear and connect to others.