Powerful Communication Skills for Support Centers
Elevate performance through online support center training, continuous learning and development with practice to achieve outstanding results
Invest in Continuous learning and practice to achieve call centre excellence
Build on strengths to up-skill agents, build confidence and delight customers
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Continuous skill development that benefits employees, customers and your business.
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Empathetic, confident and skilled agents that increases customer satisfaction and loyalty.
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Skilled handling of diverse customer interactions in a risk-free environment.
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Build skills and resilience to work under pressure.
Call centre bundle
Courses included in your bundle:
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£10.00Building Resilience
In this course you will learn about the importance of being resilient to manage stressful times in your life. Lifestyle and attitudinal changes you can make to take life's curveballs in your stride, feeling more in control.
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£10.00Stress in My Stride
Taking positive steps to minimise negative effects of stress will alleviate any impact on wellbeing, ensuring your energy, health, productivity and performance remains unaffected, so that you achieve a stable and healthy work-life balance.
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£10.00Speaking to be Understood
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
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£10.00Are You Listening
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
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£10.00Embracing Difficult Conversations
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
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£10.00Maximising Energy
In this course you will gain useful tips, tricks & practices to use every day that will maximise your mental & physical energy. You can apply these to all aspects of your life, whether work or in your personal life to operate at peak perfo...
