In this course you will learn how to
Influence others through the use of effective tactics of persuasion
Listen attentively and send convincing messages
Nurture relationships through building bonds
Manage conflict effectively through negotiation to resolve disagreements
Improve your relationship building and management capabilities.
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£10.00
Relationship Management - Learning Objectives and Overview
Self-assessment
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What is Relationship Management?
Relationship Management Unravelled (video)
Building Nurturing Relationships
Improve Ability to Develop & Manage Relation-ships
Conclusion
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“A must for every professional ”
- Tom Highland
In this course you will learn about how well you know yourself and the impact, whether positive or negative you have on those around you, including those you lead.
In this course you will learn about the importance of self-regulation. In other words, how well you are able to regulate your emotions in response to difficult people and situations when you feel annoyed, angry, frustrated or disappointed.
In this course, you will be investigating and learning about empathy, the third of the five emotional intelligence competencies. It is empathy that is the underlying ability to hear and connect to others.
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