learning objectives

In this course you will learn how to

  • Influence others through the use of effective tactics of persuasion

  • Listen attentively and send convincing messages

  • Nurture relationships through building bonds

  • Manage conflict effectively through negotiation to resolve disagreements

  • improve your relationship building and management capabilities.

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Course curriculum

  • 1

    Lesson 1

    • Introduction to Emotional Intelligence (Video)

    • What is Emotional Intelligence?

    • Relationship Management - Learning Objectives and Overview

    • Self-assessment

    • Self-assessment feedback

    • What is Relationship Management?

    • Relationship Management Unravelled (video)

    • Building Nurturing Relationships

    • Tips for Developing and Managing Relationships

    • Conclusion

    • Post Course Self-assessment

    • Self-assessment feedback

    • Leave course feedback

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