learning objectives

BY THE END OF THIS course YOU WILL BE ABLE TO:

  • Communicate with empathy and care to effectively solve customer complaints

  • Express views and concerns openly and confidently

  • Say “No” with confidence

  • Demonstrate behaviours that build customer loyalty

Course outline

  • Introduction

  • Difficult conversations

  • Working with customer complaints

  • Saying 'no' without saying 'no'

  • Next steps

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A useful and interesting course

- Alex V, Delivery Manager, SoftServe

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