Embracing Difficult Conversations
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
learning objectives
BY THE END OF THIS course YOU WILL BE ABLE TO:
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Communicate with empathy and care to effectively solve customer complaints
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Express views and concerns openly and confidently
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Say “No” with confidence
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Demonstrate behaviours that build customer loyalty
free trial
ENJOY A FREE FIVE-DAY TRIAL TO AN EMPOWERING COURSE. USE THIS CODE AT CHECKOUT FOR FREE ACCESS: GREENKEYCOUPON
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£10.00Embracing Difficult Conversations
Course outline
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Introduction
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Difficult conversations
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Working with customer complaints
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Saying 'no' without saying 'no'
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Next steps
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A useful and interesting course
- Alex V, Delivery Manager, SoftServe
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