BY THE END OF THIS course YOU WILL BE ABLE TO:
Communicate with empathy and care to effectively solve customer complaints
Express views and concerns openly and confidently
Say “No” with confidence
Demonstrate behaviours that build customer loyalty
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Introduction
Difficult conversations
Working with customer complaints
Saying 'no' without saying 'no'
Next steps
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- Alex V, Delivery Manager, SoftServe
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This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
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