learning objectives

BY THE END OF THIS course YOU WILL BE ABLE TO:

  • Communicate effectively with customers

  • Communicate using control dialogue as a technique

  • Understand the impact of body language, tone of voice and words on how you communicate

  • Be proactive in anticipating customer needs.

COURSE outline

  • Introduction

  • Structure and techniques of effective communication

  • Using questions to guide and lead the conversation

  • Next steps

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really enjoyed the course

- Stan Delores, Account Manager, Flint

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