Speaking to be Understood
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
learning objectives
BY THE END OF THIS course YOU WILL BE ABLE TO:
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Communicate effectively with customers
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Communicate using control dialogue as a technique
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Understand the impact of body language, tone of voice and words on how you communicate
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Be proactive in anticipating customer needs.
COURSE outline
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Introduction
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Structure and techniques of effective communication
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Using questions to guide and lead the conversation
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Next steps
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really enjoyed the course
- Stan Delores, Account Manager, Flint
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