learning objectives

BY THE END OF THIS course YOU WILL BE ABLE TO:

  • Use the feedback loop to improve listening effectiveness

  • Use techniques of paraphrasing, summary and repetition to aid listening

  • Know how it feels to be listened to actively and empathetically

  • Identify personal listening challenges.

COURSE outline

  • Introduction

  • Listening effectively

  • Showing empathy

  • Next steps

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My whole team benefited from this. Great insights

- Darius V., Director, Satchco