Are You Listening
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
BY THE END OF THIS course YOU WILL BE ABLE TO:
Use the feedback loop to improve listening effectiveness
Use techniques of paraphrasing, summary and repetition to aid listening
Know how it feels to be listened to actively and empathetically
Identify personal listening challenges.
ENJOY A FREE FIVE-DAY TRIAL TO AN EMPOWERING COURSE. USE THIS CODE AT CHECKOUT FOR FREE ACCESS: GREENKEYCOUPON
£10.00
Introduction
Listening effectively
Showing empathy
Next steps
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- Darius V., Director, Satchco
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Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
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