The Art of Hospitality: Mastering Communication for Exceptional Service
Customer Service eLearning
Stand out from the crowd through Masterful guest interactions
Learn how to communicate professionally, effectively and with empathy to exceed guest expectations and build lasting loyalty.
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Equip team members with the masterful communication skills that woo and delight customers and guests.
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Deliver clear, impactful messages that exceed customer expectations.
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Gain proven strategies to de-escalate and manage complaints with empathy, and turn challenging interactions into positive outcomes.
Hospitality Bundle includes:
Courses that are included in your bundle:
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£10.00Emotional Intelligence 1. - Developing Self Awareness
In this course you will learn about how well you know yourself and the impact, whether positive or negative you have on those around you, including those you lead.
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£10.00Emotional Intelligence 2.- Developing Self Regulation
In this course you will learn about the importance of self-regulation. In other words, how well you are able to regulate your emotions in response to difficult people and situations when you feel annoyed, angry, frustrated or disappointed.
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£10.00Emotional Intelligence 3.- Developing Empathy
In this course, you will be investigating and learning about empathy, the third of the five emotional intelligence competencies. It is empathy that is the underlying ability to hear and connect to others.
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£10.00Emotional Intelligence 4. - Developing Relationship Management
In this course, you will be investigating and learning about relationship management, the fourth of the five competencies. Develop your relationship management and use empathy and emotional intelligence to manage relationships successfully.
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£10.00Emotional Intelligence 5. - Motivation
In this course, you will learn about motivation and how to positively influence others. The fifth of the emotional intelligence competencies.
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£10.00Emotional Intelligence 6. - Self Care
Learn about the importance of self care and how regular self-care positively impacts your personal performance, as well as your leadership behaviour and abilities.
