Courses
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£10.00
Receiving Feedback
In this course, you will learn about the importance of receiving positive feedback and constructive criticism openly and assertively.
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£10.00
Giving Constructive Feedback
This course covers how to give constructive negative feedback as well as positive feedback so that it is motivational encourages a positive change in performance, while also reinforcing correct performance that is achieving good results.
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£10.00
Saying 'No" Assertively
In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.
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£10.00
Speaking to be Understood
As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.
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£10.00
Embracing Difficult Conversations
Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon
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£10.00
Are You Listening
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.