Receiving Feedback

In this course, you will learn about the importance of receiving positive feedback and constructive criticism openly and assertively.

Giving Constructive Feedback

This course explains how to give constructive negative feedback as well as positive feedback so that it is motivational and encourages a positive change in performance, while also reinforcing correct performance that is achieving effective results.

Saying 'No" Assertively

In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.

Speaking to be Understood

As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.

Embracing Difficult Conversations

Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon

Are You Listening

This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.