Learning Objectives

In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.

  • Say "no" assertively to requests from colleagues, friends, family and your boss

  • Say "no" without saying "no"

  • Empower and respect yourself by saying "no"

  • Know how to delegate

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Course curriculum

  • 1

    Lesson 1

    • Introduction

    • Self-assessment

    • Self-assessment feedback

    • Assertive behaviour

    • Video content - The Four Communication Behaviours

    • What does assertive behaviour look like?

    • Saying "No" assertively

    • Knowledge check

    • Conclusion

    • Post Course Self-assessment

    • Post Course Self-assessment Feedback

    • Leave course feedback

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Great case study, good chance to practice

“Great case study, good chance to practice”

Marcy Dobkin, CA

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