In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.
Say "no" assertively to requests from colleagues, friends, family and your boss
Say "no" without saying "no"
Empower and respect yourself by saying "no"
Know how to delegate
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£10.00
Introduction
Self-assessment
Self-assessment feedback
Assertive behaviour
Video content - The Four Communication Behaviours
What does assertive behaviour look like?
Saying "No" assertively
Knowledge check
Conclusion
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Great case study, good chance to practice
“Great case study, good chance to practice”
Marcy Dobkin, CA
This course will help increase awareness of yourself and your ability to truly listen and how this impacts you and others.
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This course explains how to give constructive negative feedback as well as positive feedback so that it is motivational and encourages a positive change in performance, while also reinforcing correct performance that is achieving effective results.
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