Corporate Masterclasses
Combined facilitator-led and self-paced learning that boosts development of for your teams
Masterclasses that improve performance and drive results
Within 11-12 weeks after approximately 9 hours of learning your personnel will be confident in themselves, have a skilled and professional manner that builds sustainability and loyalty to achieve the competitive edge that any business needs.
Participants will earn CPD points and be rewarded with a certificate on successful completion of each course.
Learning structure of all masterclass bundles based on the example of "Customer Focused Communication:"
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Weeks 1 - 2 Speaking to be Understood
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Week 3 Interactive masterclass 2 hours
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Weeks 5-6 Are you Listening
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Week 7 Interactive masterclass 2 hours
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Weeks 8-9 Embracing Difficult Conversations
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Week 10 Interactive masterclass 2 hours
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Week 11 Revision all courses (participants)
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End week 11 access to course content closed
Choose from our most popular masterclasses or build your own unique masterclass bundle
Masterclass 1: CUSTOMER FOCUSED COMMUNICATION
The customer focused communication bundle is targeted at all customer contact employees and includes a masterclass after each course within the bundle to cement skills learning and provide an opportunity for participant questions related to each course. Participants receive a certificate on successful completion of each course. Main objectives of "Customer focused communication":
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To communicate effectively with all customers in a positive, assertive manner to builds customer loyalty.
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To be proactive in communicating with customers.
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To be comfortable and confident in communicating with customers in all situations.
Masterclass 2: MANAGING SUCCESSFULLY
The bundle Managing Successfully is targeted at junior and middle level managers. Between the courses there is a 2-hour masterclass within the bundle to cement skills learning and provide an opportunity for participants to ask questions related to each course. Participants receive a certificate on successful completion of each course. Main objectives of “Managing Successfully”:
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To delegate successfully to improve performance and overall productivity.
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To set clear, SMART and performance-related goals with individuals and teams in order to drive goal achievement.
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To be able to give constructive feedback to employees.
Masterclass 3: WORKPLACE WELLBEING
This masterclass bundle is aimed at all employees who need to understand and know more about personal health and wellbeing to cement skills learning and provide an opportunity for participant questions related to each course. Participants receive a certificate on successful completion of each course. Main objectives of "Workplace Wellbeing":
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To maximise mental and physical energy in order to embrace all aspects of life.
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To feel self-empowered and confident in yourself in order ot perform effectively.
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To build resilience through managing life's curve balls and workplace challenges effectively.
Masterclass 4: Managing Performance
Targeted at junior and middle level managers who have a responsibility for managing the performance of both high and poor performers across their team. Between each of the courses there is a two-hour masterclass to bring the learning to life with interactive sessions and the opportunity to ask questions. Main objectives of "Managing Performance":
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To confidently use performance management techniques to develop the whole team using the Performance Management Cycle.
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To use Performance Improvement Plans to target team members who need more support – both under or high performers.
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To fairly and successfully manage underperformers through a formal performance management process.
MAKE YOUR OWN BUNDLE?
Make up your own bundle by choosing any three courses that support development of your team and your business.
2-hour masterclasses will automatically be added as a part of your masterclass bundle to cement skills and learning. All participants will receive certificates at the end of each course.