Introduction to the Performance Management Cycle

Managing Performance is a key skill for any people manager or supervisor, but it’s one that a lot of managers struggle with.

Leading Compassionate Conversations

You will learn about the importance of leading compassionate conversations with your colleagues, team members and customers. Use empathy and hone your emotional intelligence to provide leadership, guidance, support and feedback.

Emotional Intelligence 6. - Self Care

Learn about the importance of self care and how regular self-care positively impacts your personal performance, as well as your leadership behaviour and abilities.

Appreciative inquiry

You will learn the importance of using appreciative inquiry to manage individuals, groups and teams in a positive, constructive and inspirational manner.

Emotional Intelligence 5. - Motivation

In this course, you will learn about motivation and how to positively influence others. The fifth of the emotional intelligence competencies.

Emotional Intelligence 4. - Developing Relationship Management

In this course, you will be investigating and learning about relationship management, the fourth of the five competencies. Develop your relationship management and use empathy and emotional intelligence to manage relationships successfully.