Saying 'No" Assertively

In this module you will learn about the importance of saying "No" to others when you genuinely are unable to fulfil their request, don't want to do what is being asked because you feel put upon, or simply do not have the time.

Building Resilience

In this course you will learn about the importance of being resilient to manage stressful times in your life. Lifestyle and attitudinal changes you can make to take life's curveballs in your stride, feeling more in control.

Me and my Values: Who am I?

Values are a core part of who we are. You will recognise how values influence & drive behaviour in response to what you perceive, hear & understand in each situation. Align with a sense of purpose, inner balance, and emotional health &amp...

The Art of Self-Empowerment

When self-empowered you demonstrate self-confidence, take responsibility for personal growth and communicate more effectively. This brings value to you and the organisation.

Speaking to be Understood

As effective communication is the foundation to excellent customer service, in this course you will learn about the importance of speaking clearly and concisely to be understood by others.

Embracing Difficult Conversations

Working with customers is not supposed to be difficult. When you get it right, the reward is complete job satisfaction and satisfied customers. FREE TRIAL CODE: greenkeycoupon