learning objectives

The practical skills of emotional intelligence are based on five competencies, all of which need to be learned in order to apply them in work related and personal circumstances:

  • Self-awareness

  • Motivation

  • Self-regulation

  • Empathy

  • Relationship Management

Course curriculum

  • 1

    Lesson 1

    • Introduction to Emotional Intelligence (Video)

    • What is Emotional Intelligence?

    • Developing Empathy - Learning Objectives and Overview

    • Self-assessment

    • Self-assessment feedback

    • Understanding empathy as a competence

    • Defining Empathy

    • Empathy Unravelled (video)

    • Developing Empathy

    • Tips for Developing Empathy

    • Conclusion

    • Post Course Self-assessment

    • Self-assessment feedback

    • Leave course feedback

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